June / 2009
THEMED REVIEW OF THE MANAGEMENT OF UNAUTHORISED TRANSACTIONS
The BCSB has recently completed a review of compliance with the requirements of the Banking Code covering the management of unauthorised transactions.
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June / 2009
THEMED REVIEW OF PROVISION OF INFORMATION ABOUT THE CLEARING CYCLE
The BCSB has recently completed a review of compliance with the requirements of the Banking Code covering information about the clearing cycle.
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January / 2009
THEMED REVIEW OF CREDIT ASSESSMENT
The BCSB has recently completed a review of compliance with the requirements of the Banking Code covering credit assessment.
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January / 2009
THEMED REVIEW OF THE TREATMENT OF CUSTOMERS IN FINANCIAL DIFFICULTIES
The BCSB has recently completed a review of compliance with the requirements of the Banking Code covering the way Subscribers treat customers who are in financial difficulties.
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January / 2009
THEMED REVIEW OF SUBSCRIBERS’ SALE OF PACKAGED CURRENT ACCOUNTS
The BCSB has recently completed a review of compliance with the requirements of the Banking Code covering the sale of packaged current accounts.
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14 /August /2008
11/ August/ 2008
11/ August/ 2008
REVIEW OF THE PROVISION OF INFORMATION ON CHEQUE CLEARING
The BCSB has recently completed a mystery shopping review of the ability of bank and building society staff to explain the cheque clearing system to customers.
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11/ August/ 2008
REVIEW OF CURRENT ACCOUNT SWITCHING
The BCSB has recently completed a review of compliance with the requirements of the Banking Code and Business Banking Code covering the transfer or switching of current accounts.
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Click here to view press release
March/ 2008
BASIC BANK ACCOUNT MYSTERY SHOPPING
The BCSB has recently completed a mystery shopping exercise covering the provision of information on Basic Bank Accounts.
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Click here to view Press Release
04/October/2007
September/2007
THEMED REVIEWS
02/July/2007
June/ 2007
REVIEW OF THE PROVISION OF BASIC BANK ACCOUNTS
March/ 2007
BCSB CREDIT ASSESSMENT THEMED REVIEW FINDINGS
March/ 2007
BCSB ANNOUNCES FINDINGS OF REVIEW OF CREDIT ASSESSMENT
28/March/2007