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ORGANISATION
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WHAT THEY DO
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LINK TO WEBSITE
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Advertising Standards Authority (ASA)
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The ASA is the independent body set up by the
advertising industry to police the rules laid
down in the advertising codes.
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APACS
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APACS bis the UK trade association for payments
and for those institutions that deliver payment
services to their customers.
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BACS
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The banking industry body who administer the
Direct Debit scheme and other payment processes.The
banking industry body who administer the Direct
Debit scheme and other payment processes.
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Bank Safe Online
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The UK banking Industry’s initiative to
help customers stay safe while banking online.
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British Bankers Association (BBA)
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The principal trade association for banks operating
in the UK.
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Building Societies Association (BSA)
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Established in 1869, the BSA is the trade association
for UK building society.
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Callcredit
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A Credit Reference
Agency, Call Credit provides information to individuals,
lenders and other organisations which enable them
to establish an individual's credit history. |
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CIFAS
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If your address has been misused by a fraudster,
the CIFAS warning is designed to protect you.
CIFAS is a not for profit membership association
established by major UK lenders solely dedicated
to the prevention of financial crime.
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Citizens Advice Bureaux
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A registered charity, The Citizens Advice Bureaux
offers a free service to help people resolve their
legal, money and other problems.
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Citizens Advice Scotland
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As above, but in Scotland
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The Community Legal Service
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Set up by the Legal Services Commission, The
Community Legal Service help you find the right
legal information and advice to solve your problems.
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Consumer Credit Trade Association (CCTA)
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Founded in 1891, the CCTA is the trade organisation
for the consumer credit industry
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Consumer Direct
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Consumer Direct is a telephone and online consumer
advice service, supported by the Office of Fair
Trading, providing advice to help resolve problems
and disagreements you may be having with suppliers
of goods or services.
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The Council of Mortgage Lenders (CML)
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The Council of Mortgage Lenders is the trade
association for the mortgage lending industry
and provides a range of general consumer information
including downloadable guides on home buying and
selling, equity release products, buy to let products
and mortgage payment protection insurance.
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Credit Action
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Credit Action is a national money education
charity, helping people manage their money better.
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Credit Consumer Counselling Service (CCCS)
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The Consumer Credit Counselling Service is a
registered charity whose purpose is to assist
people who are in financial difficulty by providing
free, independent, impartial and realistic advice.
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Disability Rights Commission
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An independent body established in April 2000
by Act of Parliament to stop discrimination and
promote equality of opportunity for disabled people.
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Equifax
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A Credit Reference Agency, Equifax provides
accurate and up-to-date information about people
applying for credit to the applicant and organisations
such as banks, building societies, mortgage companies,
retailers and mobile phone providers.
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Experian
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A Credit Reference Agency, Experian provides
consumers, businesses and the public sector with
information and analysis to help them make important
decisions.
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Finance & Leasing Association (FLA)
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The FLA is the principal representative of the
asset, consumer and motor finance sector in the
UK. FLA’s mission is to advance the interests
of its members and their customers by promoting
an open, competitive and fairly regulated market
place.
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Financial Ombudsman Service
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Offer a free service to consumers to help settle
individual disputes between consumers and financial
firms where following the firms complaints process
has proved unsatisfactory.
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Financial Services Authority (FSA)
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An independent body that regulates the financial
services industry in the UK.
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Get Safe Online
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A website sponsored by government and leading
businesses, providing a free public service helping
users protect themselves against threats on the
internet.
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Information Commissioner’s Office
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The Information Commissioner's Office is the
UK's independent public body set up to promote
access to official information and to protect
personal information.
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The Legal Services Commission
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The Legal Services Commission We look after
legal aid in England and Wales. They help ensure
that people get the information, advice and legal
help they need to deal with a wide range of everyday
problems.
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Money Advice Trust
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Money advice offers a structured approach to
managing severe personal debt. Advisers are trained
to assess the situation, offer reassurance, maximise
their clients' income if possible and negotiate
with creditors on their behalf.
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Money Basics
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Offers Simple, clear independent information
regarding money. They have facts, case studies
and useful contacts to help the consumer make
good financial decisions.
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National Consumer Council (NCC)
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The NCC carry out research to find the consumer
issues of the future and where change is needed.
They also develop policy solutions and campaign
and work with providers of goods and services
to ensure that these policy solutions work.
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National Debtline
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National Debtline is a national telephone helpline
for people with debt problems in England, Wales
and Scotland. Their service is free, confidential
and independent.
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Office of Fair Trading (OFT)
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The OFT's goal is to make markets work well
for consumers. Markets work well when there is
vigorous competition between fair-dealing businesses.
The OFT's activities in pursuit of this goal involve
enforcement, market studies and
Communication.
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Office of the Public Guardian
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Provides resources for anyone who has questions
about managing the finances of someone who is
mentally incapacitated
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Public Guardianship Office - PGO (England &
Wales)
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The PGO provides financial protection services
for clients who are not able to manage their financial
affairs because of mental incapacity.
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Which?
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An independent Charity, championing consumer
rights via their magazine Which?
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