HOW DO I COMPLAIN?

GUIDANCE ON HOW TO MAKE A COMPLAINT AGAINST A BANKING SERVICE PROVIDER.

Click on the link opposite to view the BCSB Complaint Leaflet, which explains what you should do if you believe your Financial service provider has breached the Banking Codes.

CONSUMER HELPLINE AND OUR CONTACT DETAILS

0845 230 9694
helpline@bcsb.org.uk

FINANCIAL OMBUDSMAN SERVICE

The independent service for settling disputes between businesses providing financial services and their customers.

Click here to view the FOS Your Complaint and the Ombudsman Brochure